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Sometimes OneDrive doesn't work properly, though, and it's often because the desktop app needs to be updated. OneDrive should update on its own automatically, but if it does not, you can do it. Some times it happens on new documents, some times it does not. Some time it happens on existing documents, some times it does not. It happens on documents saved in different locations on the hard drive, online in Box, and with email attachments. All of these locations work sometimes and do not work at other times. Most of the time they do work.

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This article gives you an overview of how sync works in Microsoft OneDrive. It helps you understand the logic behind how information flows between applications, how the technologies work together, and how data is secured.

How information flows

The OneDrive sync app uses Windows Push Notification Services (WNS) to sync files in real time. WNS informs the sync app whenever a change actually happens, eliminating redundant polling and saving on unnecessary computing power.

Here's how it works:

• A change occurs in Microsoft 365.

• WNS alerts the sync app of the change.

• OneDrive adds it to the Internal Server Changes Queue.

  • Any metadata changes happen immediately, like renaming or deleting files.
  • Downloading content also starts a specific session with the client.

• Microsoft 365 has metadata pointers directing it through Microsoft Azure.

• The changes are processed in the order they are received.

The previous OneDrive for Business sync app (Groove.exe) used a polling service to check for changes on a predetermined schedule. Polling can lead to system lag and slowness because it requires a lot of computing power. Using WNS is a significant enhancement.

Authentication protocols

The authentication protocols depend on which version of SharePoint you are using.

• SharePoint Server 2019 uses NTLM.
• SharePoint in Microsoft 365 uses FedAuth.

Syncing different file types

OneDrive handles sync differently depending on the type of file.

For Office 2016 and Office 2019 files, OneDrive collaborates directly with the specific apps to ensure data are transferred correctly. If the Office desktop app is running, it will handle the syncing. If it is not running, OneDrive will.

For other types of files and folders, items smaller than 8 MB are sent inline in a single HTTPS request. Anything 8 MB or larger is divided into file chunks and sent separately one at a time through a Background Intelligent Transfer Service (BITS) session. Other changes are batched together into HTTPS requests to the server.

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The underlying technologies

The OneDrive sync app uses the following to sync files:

• To find new changes and upload information: https://<tenant_name, i.e. contoso>-my.sharepoint.com/personal/<user_contoso_onmicrosoft_com>/_api/SPFileSync/sync/<default document library ID GUID>/

• To download items: https://<tenant_name, i.e. contoso>-my.sharepoint.com/personal/<user_contoso_onmicrosoft_com>/_layouts/15/download.aspx

• To discover the sites and organizations a user can access: https://odc.officeapps.live.com/odc/servicemanager/userconnected

Security and encryption

File chunks are stored in multiple containers in Azure, each of which is given a unique key. Each key is required to reassemble the complete file. There's also a separate master key encrypting each file chunk key, ensuring the data remain secure even when not moving.

Related topic

• You can manually update OneDrive from the 'Help & Settings' menu if it's not updating automatically.
• If your OneDrive is experiencing problems, it might be because OneDrive isn't updating automatically for some reason. You can compare your current OneDrive version to the latest version number in the OneDrive app's Settings.
• If needed, uninstall the current version of OneDrive before attempting to install the latest edition of the app.
• Visit Business Insider's Tech Reference library for more stories.

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If you have a subscription to Microsoft 365, you probably depend on OneDrive to sync and back up the files on your computer to the 1TB of online storage space. Even without a subscription, you can still get 5 GB of OneDrive space for free.

Sometimes OneDrive doesn't work properly, though, and it's often because the desktop app needs to be updated. OneDrive should update on its own automatically, but if it does not, you can do it manually.

How to manually update OneDrive

You can check your installed version of OneDrive against the latest version that's available for download, and download the latest version if needed.

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1. On your desktop, click the OneDrive icon in the notification area in the lower right corner of the screen.

2. Click 'Help & Settings,' then in the pop-up menu, click 'Settings.'

3. Click the 'About' tab at the top of the OneDrive window.

4. In the 'About Microsoft OneDrive' section, click the version number link.

5. OneDrive will open the OneDrive Support page, where you can compare the current version number for OneDrive with the version number in the OneDrive app window.

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6. If you need to install the latest version, you can click 'Download OneDrive for Windows.'

How to update OneDrive if you have a problem

If you have trouble operating OneDrive, you should uninstall the currently installed version, then try to install again. Uninstalling OneDrive will not affect your synced or backed up files.

1. Click the Start search box on the desktop and type 'Remove.' Click 'Add or remove programs' when you see it appear in the search results.

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2. Scroll down the list of installed programs and click 'Microsoft OneDrive.' It's often easier to search for OneDrive using the 'Search this list' search box at the top of the list of apps.

3. Click 'Uninstall' and allow Windows to remove OneDrive.

After the uninstall is complete, open the OneDrive webpage and click 'Download.' Start the installer and follow the instructions to install the latest version of OneDrive.

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